Legal Documentation
Privacy Policy
Your privacy matters. We're committed to protecting your personal information with industry-leading security and transparent practices.
01
Introduction
This Privacy Policy explains how Tidalwave Softweb Solutions ("we", "us", "our") collects, uses, stores, and shares personal information when you visit our website, contact us, purchase digital products, or use our IT and digital services.
PNG Context: We aim to align with generally accepted privacy principles and Papua New Guinea's legal environment, including the constitutional right to privacy and relevant cybersecurity obligations.
02
Scope
This policy applies to:
- Visitors to our website (including contact forms and enquiry pages)
- Clients who buy digital products or subscribe to services
- Clients engaging us for website development, maintenance, hosting, and ICT administration support
It does not cover third-party websites you may access via links from our site. Please review their privacy policies separately.
03
Information We Collect
Information You Provide
- Identity & Contact: name, email, phone/WhatsApp (if provided), company name, job title
- Enquiries: messages, attachments, and information you submit through forms or email
- Purchases: order details, billing information (handled through payment providers where applicable)
- Service Delivery Data: info needed to deliver work (e.g., domain details, hosting access, system requirements)
Information Collected Automatically
- IP address, device type, browser type, pages visited, and approximate location (city/region level)
- Log data (time, referral URLs, errors) for security and performance
- Cookie or similar identifiers (see Cookies & Analytics)
Sensitive Information
We do not intentionally request sensitive personal information. If you provide sensitive information voluntarily, you acknowledge it may be processed only to respond to your request or deliver services, and we will limit access to it.
04
How We Use Information
Service Delivery
Fulfill orders, provide support, and complete project work
Communication
Respond to enquiries, send service updates, invoices, and important notices
Improvement
Understand site usage and improve performance, user experience, and reliability
Security
Protect against fraud, abuse, unauthorized access, and system interference
We do not sell personal information. If we use marketing emails, you can opt out any time.
07
Security Measures
We apply reasonable technical and organisational measures to protect personal information, such as access controls, strong authentication where available, least-privilege access, and secure configuration practices.
No system is 100% secure. If a security incident occurs that materially affects your information, we will take appropriate steps to investigate, mitigate, and notify affected users where reasonable and required.
08
Data Retention
We keep personal information only as long as needed for service delivery, legitimate business purposes, and compliance (e.g., accounting records). When no longer required, we securely delete or de-identify it where feasible.
09
Your Choices & Rights
Depending on your situation, you may request:
- Access to personal information we hold about you
- Correction of inaccurate information
- Deletion of information where it is no longer needed (subject to legal retention obligations)
- Opt-out of marketing communications
To make a request, contact us using the details below. We may ask you to verify your identity before processing requests.
10
International Transfers
Our service providers (e.g., hosting, email, analytics, payment processing) may store or process data outside Papua New Guinea. Where practical, we take steps to ensure appropriate safeguards are applied by our providers.
11
Children's Privacy
Our services are intended for business users. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us and we will take appropriate steps.
12
Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top will change when we do. For major updates, we may also provide a notice on our website.
13
Contact Us
If you have questions or requests related to privacy, contact us: