Frequently Asked Questions

AUSKAL (Tidalwave Softweb Solutions) is a digital and IT solutions company based in Port Moresby, Papua New Guinea. The business is founder-led and currently operated by a single developer, ensuring direct communication, accountability, and consistent quality.

Yes. AUSKAL is a newly established business. While the company is new, it is built on professional development standards, structured processes, and modern technologies. We are transparent about our growth stage and focus on long-term client relationships.

Yes. We provide services both locally and internationally. Most of our work is delivered remotely using secure communication and collaboration tools.

We provide web development, IT support and remote assistance, branding and digital identity, SEO optimization, digital products, and technical consulting services.

Yes. We offer optional ongoing support, maintenance, and technical assistance depending on the service provided and client needs.

We use a combination of proven frameworks and custom development depending on the project requirements. This allows us to deliver reliable solutions while maintaining flexibility.

You will work directly with the founder and lead developer. There are no intermediaries or outsourced teams involved in communication or development.

Communication is handled through email, messaging platforms, and scheduled calls when needed. Clear updates are provided at key stages of the project.

Project timelines vary depending on scope and complexity. A clear timeline is discussed and agreed upon before work begins.

Pricing is based on the scope of work, technical requirements, and time involved. We provide clear pricing information before starting any project.

Payment terms depend on the project type. In most cases, an upfront deposit is required before work begins, with remaining payments agreed upon in advance.

Accepted payment methods are discussed during onboarding and depend on the service provided. All payment terms are communicated clearly before engagement.

Security best practices are followed in all projects, including secure configurations, access control, and regular updates where applicable.

Backup solutions can be implemented depending on the service and hosting environment. Backup options are discussed during project setup.

You can start by contacting us through the contact page. We will review your requirements and advise on the next steps.

Yes. Initial consultations are available to discuss your needs, goals, and possible solutions before committing to a project.